Customer Service / Administrative Officer at Transgeneration Enterprises Limited

  • Full Time
  • Lagos

Website Transgeneration Enterprise

Transgeneration Enterprises Limited is a company in to the making of building blocks, a key distributor for Lafarge and Dangote Cement and in to the sales of building materials such as stone dust, sharp sand and granite.

Customer Service / Administrative Officer at Transgeneration Enterprises Limited, Interested Candidates should Apply. Click for more Jobs



We are recruiting to fill the position below:

Job Title: Customer Service / Administrative Officer

Location: Abule Egba, Lagos
Reports to: Human Resources, GMD & CMO



Customer Service / Administrative Officer at Transgeneration Enterprise Limited



Job Summary

  • The Customer service/Administrative Officer will be responsible for engaging clients, ensuring client satisfaction, ensure clients retention through relationship management, maintenance vendors as well as typing and proofreading various company documents.
  • The role will also be responsible for answering customers enquiries about the goods or services the organization provides and handle all customers’ complaints.

Duties / Responsibilities

  • Develop an in depth understanding of our products, services and policies to provide accurate information to customers.
  • Assist customers in placing orders and tracking shipments
  • Text/Call customers on a regular basis to get their orders, assist in ensuring their request is attended to, their complaints address or escalate as the case may be.
  • Welcome visitors/client and Answer telephone calls and provide needed information
  • Follow up on customers in order to ensure they get what they want as regards to sales to ensure satisfaction
  • Ensure resolution to customers inquiries, grievances, request or escalate as the case may be to the appropriate department with professionalism and empathy
  • Follow up on customers that are non-performance in order to ensure continuous patronage
  • Follow up on customers after customer engagement and report feedback
  • Collaborate with team members to ensure consistent and exceptional customer service.
  • Stay informed about company policies, procedures and product knowledge updates.
  • Contribute ideas and feedback to improve customer service processes and procedures.
  • Call/text customers monthly/Festive periods
  • Keep records of customer interactions and transaction and give report daily.
  • Provide administrative support for HR executive.
  • Maintain schedule and coordinate calendar activities.

Role Qualifications / Skill

  • Minimum academic qualification of a B.Sc or HND
  • 1- 2 years’ Experience in similar role.
  • Proficiency in all Microsoft Office applications.
  • Display good phone etiquette and a thorough understanding of office management procedures.
  • Working knowledge of business management.
  • Good organizational and communication skills.
  • Good customer service skills.

N80,000 Gross Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: enterprisestransgeneration@gmail.com using the Job Title as the subject of the mail.

To apply for this job email your details to enterprisestransgeneration@gmail.com

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