fbpx

Customer Service Call Center Agent at BBOXX Limited

  • Full Time
  • Lagos

Website BBOXX Limited

Customer Service Call Center Agent at BBOXX Limited, Qualified candidates should Apply. Click for more Jobs

 

BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience.  having already impacted over 2 million customers’ lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.

 

We are recruiting to fill the position below:

 

Job Title: Customer Service Call Center Agent

Requisition No.: req1239
Location: Ikeja, Lagos
Reporting to: Customer Service Call Centre Supervisor

 

 

Customer Service Call Center Agent at BBOXX Limited

 

 

Role Brief
  • Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carry out other customer interactions as required.
What you can expect to be doing
  • Contact BBOXX customers by phone, and encourage adherence to a payment plan
  • Handle incoming calls and provide solutions/advice to customers
  • Monitor and respond to incoming SM
  • Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
  • Maintain and update customer data in CRM
  • Identify and escalate priority issues
  • Complete call log
  • Follow BBOXX sales and aftersales processes.
Description of Tasks
  • Accurate data entry and navigation of CRM
  • Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously been contacted with technical issues
  • Receive incoming calls from customers with technical issues
  • Respond by phone to requests for help or information made through our SMS system
  • Escalate customer issues that are not easily solved by telephone
  • Make calls in accordance to all relevant sales and aftersales processes
What we are looking for
  • Ideal candidate will be High-school educated and may have previous call centre / sales experience.

Desired skills include:

  • Excellent verbal communication skills
  • Ability to understand and adapt to customer needs
  • Excellent data entry skills and attention to detail
  • Organisation and time management
  • Customer Service orientation
  • Resilience when faced with stress; Positive attitude and energy
  • Persuasiveness and problem-solving skills.

 

Application Closing Date
Not Specified.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Note

  • We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you are still developing your skills.
  • We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee.
  • Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives and unlocking potential through access to energy!

To apply for this job please visit bboxx.csod.com.

About the author

Nnamdi Nwachukwu

An amazing writer with over 3 years of experience working in the Marketing, Education, and Sports firms.

I will write you outstanding SEO optimized content for your blog or website