Call Centre Agents at Camillo Outsourcing

Call Centre Agents at Camillo Outsourcing, Suitable candidates should Apply. Click for more Customer Service Jobs

Camillo Outsourcing is a Business Process Outsourcing firm whose business is to increase clients’ productivity, operational efficiency, and in turn profit by taking over some of their intensive business processes.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time

Call Centre Agents at Camillo Outsourcing

Job Description

• Handling inbound and outbound calls.
• Provide accurate, satisfactory answers to customers’ queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call centre professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

Requirements

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Ability to speak multiple languages.