Client Support Service Officer at Rosabon Financial Services Limited

  • Full Time
  • Abuja

Website The Concept Group

Rosabon Financial Services Limited - Award-winning Rosabon Financial Services is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993, and being a long-standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

Client Support Service Officer at Rosabon Financial Services Limited, Qualified persons should Apply.  Click for more Jobs at Concept Group


We are recruiting to fill the position below:

Job Title: Client Support Service Officer

Location: Abuja (FCT)
Employment Type: Full-time



Client Support Service Officer at Rosabon Financial Services Limited




Roles & Responsibilities Frequency

  • Maintain orderliness within the reception area, ensuring no loitering (Ad-Hoc)
  • Manage the Helpdesk and attend to requests from walk-in prospects and Clients, limiting their time spent to 15 minutes (Ad-Hoc)
  • Ensure Enquiries and Helpdesk report is up to date (Ad-Hoc & Weekly)
  • Monitor client enquiries via mail, phone, LifeChat and social sites ensuring quality of response and timeliness of resolution (Ad-Hoc)
  • Closely monitor all Client complaints and log in the incident log (Ad-Hoc)
  • Coordinate other departments towards the resolution of incidents involving Clients, ensuring that all the necessary action is taken decisively and activities are logged in the incident report (Ad-Hoc & Weekly)
  • Conduct Client Satisfaction surveys after complain resolution and log all activities in Retention report (Ad-Hoc & Weekly)
  • Conduct Client Satisfaction surveys on newly-acquired transactions (Ad-Hoc)
  • Monitor recent transactions to ensure familiarity and continued usage of the service offerings (Ad-Hoc & Monthly)
  • Conduct Client Satisfaction surveys for recently matured transactions (Ad-Hoc & Weekly)
  • Conduct Client dissatisfaction survey for failed/Unsuccessful transactions (Ad-Hoc & Weekly)
  • Maintaining and growing client relationships, and managing client expectations through interaction with account managers (Ad-Hoc)
  • Keeping notes of repeated incidences for the purpose of prompt attention and future management/client actions (Ad-Hoc)
  • Contribute to the creation and evaluation of clear plans for key accounts, outlining increasingly strategic initiatives with forecasts for increased client penetration and revenue (Ad-Hoc, Monthly, & Quarterly)
  • Attending client feedback and departmental process review meetings; to inform HODs on feedback on client interaction and other day to day activities (Ad-Hoc)
  • Take minutes of general and committee meetings involving Rosabon Financial Services (Ad-Hoc)
  • Contribute to the continuous improvement of internal process (Ad-Hoc)
  • Contribute to the planning and implementation of events that directly and indirectly concern Clients (Ad-Hoc)
  • Contact client to invite them and confirm their attendance for events (Ad-Hoc & Monthly)
  • Contact client with returned Cheques for follow up and obtain information on their repayment plan via phone calls and Emails (Ad-Hoc).


  • Candidates should possess and HND or B.Sc Degree with 1-2 years experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should kindly send their CV to: careers@conceptgroup-ng.com using the Job Title as the subject of the email.

To apply for this job email your details to careers@conceptgroup-ng.com

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