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Know Your Customer (KYC) Agent at Outcess Solutions Nigeria Limited

  • Full Time
  • Lagos

Website Outcess Solutions Nigeria

Know Your Customer (KYC) Agent at Outcess Solutions Nigeria Limited, Qualified candidates should Apply. Click for more Jobs at Outcess

 

Outcess Solutions Nigeria Limited – Our client, a leader in the Telecommunication industry, is recruiting to fill the position below:

Job Title: Know Your Customer (KYC) Agent

Location: Opebi, Ikeja – Lagos
Employment Type: Full-time

 

 

Know Your Customer (KYC) Agent at Outcess Solutions Nigeria Limited

 

 

Responsibilities

  • Answers phone and responds to customer requests.
  • Upsell/Sell product and services, place custom orders in computer system.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff (as and when asked for)
  • Identity, research, and resolve customer issues using computer systems and applications
  • Follow up on customer inquiries, if not immediately resolved.
  • Recognize, document and alert the supervisor of trends in customer calls.

Requirements

  • Candidates should possess an NCE, OND, HND / Bachelor’s Degree in any field of study.
  • Candidate must be within the age bracket 20 – 35years
  • Relevant experience (0 – 4years) in Customer Service is an advantage
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.

Salary
N60,000 – N65,000 / Month.

Application Closing Date
30th April, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit forms.gle.

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