Customer Care Executive at ACEROYAL Estate – 5thWall Consulting

Job Title: Customer Care Executive

Location: Sangotedo, Lagos
Employment Type: Full-time

Responsibilities
Administrative Support:

• Provide high-level administrative support to the Principal, including managing correspondence, preparing documents, and coordinating travel arrangements
• Develop and maintain filing systems, both physical and digital
• Ensure seamless day-to-day operations, anticipating and resolving issues proactively.

Communication:

• Handle phone calls, emails, and messages in a professional and timely manner, responding in a way that reflects the Principal’s style and tone
• Develop and maintain relationships with internal and external stakeholders, including clients, colleagues, and vendors
• Provide excellent customer service, ensuring a positive experience for all stakeholders.

Real Estate Operations Knowledge:

• Familiarity with real estate operations, including construction processes, property transactions, and industry regulations
• Understanding of commission payment structures and processes for realtors
• Ability to learn and adapt to new processes and procedures.

Style and Image Management:

• Provide wardrobe management and styling advice for the Principal, including planning and coordinating outfits for events and meetings
• Develop relationships with fashion brands and designers to ensure access to exclusive collections and services
• Anticipate and respond to the Principal’s fashion needs, ensuring a polished and professional image.

Requirements

• Experience: Proven experience as an Executive Assistant or similar role, preferably in a real estate or related industry.

Skills:

• Excellent communication, organizational, and time management skills
• Strong technical skills, including Microsoft Office and Google Suite
• Ability to work independently and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proactivity: Ability to take initiative, anticipate needs, and respond proactively
• Knowledge: Vast knowledge of administrative practices, fashion, and style
• Fast Learner: Ability to quickly learn and adapt to new processes and procedures.

Key Skills & Competencies:

• Proactivity: Ability to anticipate and respond to needs, taking initiative to resolve issues and improve processes
• Discretion and Confidentiality: Ability to maintain confidentiality and handle sensitive information with discretion
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and provide excellent customer service
• Problem-Solving: Ability to think critically and develop solutions to complex problems
• Adaptability: Ability to adapt to changing priorities and deadlines, maintaining a positive and professional demeanor
• Professional Image: Top-notch dress sense and personal grooming, with a professional and polished image that reflects positively on the company
• Content Creation: Basic knowledge of content creation, including writing, photography, and video production
• Editing: Basic knowledge of editing software, including photo and video editing
• Public Speaking: Ability to represent the Principal at events and meetings, with good public speaking skills and the ability to communicate effectively to different audiences.

Salary
N250,000 – N300,000 Monthly.

Application Closing Date
16th December, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Applicants residing on the Island axis, particularly around Sangotedo and its environs, will be given priority for proximity.
• Only selected candidates will be contacted.