Customer Service Representative at a World Class Recreation Centre – First Excelsia Professional Services Limited

Website First Excelsia Professional Services Limited

Customer Service Representative at First Excelsia Professional Services Limited, Qualified candidates should Apply.  Click for more Jobs.



First Excelsia Professional Services Limited – Our client, a World Class Recreation Centre, is recruiting suitable candidates to fill the position below:


Job Title: Customer Service Representative

Location: Mowe, Ogun



Customer Service Representative at First Excelsia Professional Services Limited



Job Summary

  • The ideal role holder will interact with customers to provide information in response to inquiries about services and resolve complaints.
  • The position holder will act as a liaison, provide services information, answer questions, and resolve any emerging problems of customers with accuracy and efficiency.

Job Description

  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions within given time frames and follow through to ensure resolution.
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
  • Collaborate with a team of Customer Service Reps and other departments to find appropriate solutions
  • Select appropriate responses to customer issues and work quickly to resolve them.
  • Refer advanced cases to management for resolution, providing background information as necessary.
  • Maintain and regularly update financial account information using computer software programs.
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services.
  • Determining the quickest, most effective ways to answer customers’ inquiries.
  • Prepare product or service reports by collecting and analysing customer information.
  • Any other duties as may be assigned.

Person Specification

  • Bachelor’s Degree in Business Administration, Marketing, Mass Communication or related disciplines.
  • 3 – 5 years previous experience as a Customer Service Representative or similar role.
  • Strong phone contact handling and active listening skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Strong problem solving and analytical skills.
  • Ability to multi-task, prioritise, and manage self effectively.
  • Dedication to customer satisfaction.
  • Candidates who reside around Mowe, Ogun State would be highly preferred.


Application Closing Date
11th February, 2022.


Method of Application
Interested and qualified candidates should send their CV to: careers@firstexcelsia.com using “Customer Service Representative” as the subject of the mail.

To apply for this job email your details to careers@firstexcelsia.com

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