Customer Service Representative at Newedge Finance Limited

  • Contract
  • Lagos

Website Newedge Finance Limited

Customer Service Representative at Newedge Finance Limited, Qualified Candidates should see the job details and Apply. Click for more Jobs at Newedge

 

Newedge Finance Limited is a Fintech organization. It renders financial services majorly in form of Nano Loans to the public. some of our products are: Palmcredit, Newcredit, Easybuy, e.t.c.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Ogba, Lagos
Employment Type: Full-time

 

 

Customer Service Representative at Newedge Finance Limited

 

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Interested candidates should possess a Bachelor’s Degree / HND / OND with 0 – 2 years of work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.

 

Application Closing Date
1st June, 2022.

 

How to Apply
Interested and qualified candidates should send their CV to: damola.olatide@newedgefinance.com using the Job Title as the subject of the mail.

To apply for this job email your details to damola.olatide@newedgefinance.com

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