Website Terrag Inn
Customer Service Representative at Terrag Inn, Qualified candidates should see the job details. Click for more Jobs
Terrag Inn, a reputable Hotel in Gbagada, Lagos, is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Location: Gbagada / Ikeja, Lagos
Employment Type: Full-time
Customer Service Representative at Terrag Inn
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary.
- Knows cancellation procedures.
- Complete daily check list.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handle monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanour.
- HND / OND qualification
- A minimum of 2 years experience.
Application Closing Date
30th April, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: email@example.com using the Job Title as the subject of the mail.
To apply for this job email your details to firstname.lastname@example.org