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Customer Service Representative at WorQulture

  • Full Time
  • Lagos

Website WorQulture

Customer Service Representative at WorQulture, Qualified candidates should Apply. Click for more Jobs.

 

WorQulture – Our client, an on-demand Logistics Firm, is recruiting suitable candidates to fill the position below:

 

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos

 

Customer Service Representative at WorQulture

 

 

Summary

  • The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.

Description 

  • The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
  • You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.
  • If you have what it takes to be hands-on, use your initiative and charm the socks off customers then you should apply.

Duties and Responsibilities

  • Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
  • Own overall relationship with customers
  • Ensure retention and satisfaction of all customers
  • Deliver the highest level of professional service to customers
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
  • Schedule and conduct status meetings with appropriate development resources and customer.
  • Maintain complete and accurate customer correspondence data.
  • Develop and update client related reports.
  • Understanding key customer individual needs and addressing these.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Managing the company’s social media handles.
  • Keeping customers updated on the latest products in order to increase sales.
  • Negotiate and manage agreements through the business contract process.
  • Identify and develop problem solving methodologies to resolve customer issues.

Requirements

  • Bachelor’s Degree / OND / HND
  • 1-3 years Experience in customer relations or any other relevant role
  • Strong written and verbal communication skills
  • Excellent problem-solving skill
  • Detail-oriented
  • Demonstrate ability to increase customer retention and satisfaction
  • Strong interpersonal and customer relation skills
  • Ability to work effectively with minimal supervision
  • Strong organizational skills
  • Proficiency in all Microsoft applications.
  • Excellent time management, project organization, and follow-through skills.
  • Positive attitude focused on customer satisfaction.

Application Closing Date
19th March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: careers@worqulture.com using the Job Title as the subject of the mail.

To apply for this job email your details to careers@worqulture.com

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