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Nigeria Customer Service Representative Intern at ENGIE Energy Access (EEA)

  • Internship
  • Lagos

Website ENGIE Energy Access

Nigeria Customer Service Representative Intern at ENGIE Energy Access, Qualified candidates should Apply. Click for more Jobs

 

Job Title: Nigeria Customer Service Representative Intern

Location: Lagos, Nigeria
Department: Customer Experience
Reporting Line: Head of Customer Experienc

 

 

Nigeria Customer Service Representative Intern at ENGIE Energy Access (EEA)

 

Job Objective
  • ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Customer Service Representative must be fluent in Igbo, a critical thinker, attentive to details and an excellent communicator.
  • This position requires individuals to have a strong passion for listening and providing solutions to people.

 

Responsibilities, Deliverables and Activities

Key Responsibilities:

  • Ensure an excellent experience to all customers with each interaction
  • Give customers information about products and services
  • Cross-sell Fenix products to customers where possible

Deliverables and Activities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
  • Follow-up with customers who have delayed payments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with the customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommend process improvements

 

Required Skills & Experience
  • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
  • 0-1 year of experience
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages.
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas

 

Application Closing Date
Not Specified.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Note
  • ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
  • All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.

To apply for this job please visit boards.greenhouse.io.

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