Customer Service Representatives at an Insurance Company (4 Openings)

Customer Service Representatives at an Insurance Company, Qualified Persons Should Apply. Click for more Jobs.

An Insurance company in Nigeria is currently recruiting suitably qualified candidates to fill the vacant position below:

Job Title: Customer Service Representative

Locations: Asaba – Delta, Anambra, Edo and Lagos
Employment Type: Full-time

Customer Service Representatives at an Insurance Company

Job Details

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess an OND / NCE / HND / B.Sc in any field of study.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary
N80,000 – N120,000 / Month.

Application Closing Date
30th April, 2022.

How to Apply
Interested and qualified candidates should forward their CV to: hroakpensions@gmail.com using the Job Title and preferred Location as the subject of the email e.g “Customer Service Representative / Asaba”.

Note: Multiple applications will be disqualified.