Website 3Line Card Management Limited
Customer Services Representative at 3Line Card Management Limited, Qualified candidates should Apply. Click for more Jobs at 3Line
3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full Time
Department: Customer Service Delivery
Customer Services Representative at 3Line Card Management Limited
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Requirements
- HND / B.Sc Degree
- At least 2 years relevant experience (in a Fintech or any Financial sector is an added advantage)
- Customer-centric
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Displays respectful and courteous manners.
- Able to adapt to shift changes and rostered shift patterns.
- Able to use the Microsoft Excel suite.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
Application Deadline
Not Specified
How to Apply
Interested and qualified candidates should send their CV / Resume to: humanresources@3lineng.com using the Job Title as the subject of the mail
To apply for this job email your details to humanresources@3lineng.com
![10 Highest Paying Jobs In Ontario That Are In-Demand Data like this is essential for professionals and students as it helps guide career decisions, particularly in high-demand fields. With varying labor demands across Canada, today’s article offers a closer look at Ontario, one of the country’s largest job markets. In the first quarter of 2024, Ontario had 229,155 job vacancies, contributing to a national total of 648,600. Ontario saw a 30% decrease in job vacancies compared to the same period in 2023, outpacing the national decline of 22%. Despite this decline, certain high-paying jobs remain in demand, and this report highlights those opportunities. Apply Also: 6 Entry-Level Air Canada Jobs Hiring Now For Various Locations Top 10 Highest Paying Jobs In Ontario That Are In-Demand (non-managerial) Methodology to select these top 10 highest paying jobs in Ontario: non-managerial occupations only at least 600 or more job vacancies at least an increase of 100 job vacancies on a quarter-on-quarter basis average offered hourly wage of $30 or more Occupations Average offered hourly wage Job Vacancies Q1 2024 Percentage Increase in vacancies quarter-on-quarter Software engineers and designers [21231] $51.70 1,680 28.7% Lawyers and Quebec notaries [41101] $51.50 750 42.9% Industrial and manufacturing engineers [21321] $41.00 605 86.2% Electricians (except industrial and power system) [72200] $37.95 1,235 13.8% Registered nurses and registered psychiatric nurses [31301] $37.40 10,775 9.1% Financial advisors [11102] $36.55 610 37.1% Plumbers [72300] $35.10 740 59.1% Construction millwrights and industrial mechanics [72400] $34.80 1,730 18.5% Drafting technologists and technicians [22212] $31.00 980 184.1% Medical radiation technologists: [32121] $30.80 675 53.4% Top 10 Highest Paying Jobs In Ontario That Are In-Demand Top 10 Highest Paying Jobs In Ontario With Declining Job Vacancies (non-managerial) These jobs pay well, but the number of job vacancies has declined in the first quarter of 2024 compared to the last quarter of 2023. Occupation Q1 2024 Job Vacancies Average offered hourly wage Net change in job vacancies quarter-on-quarter Percentage change in vacancies quarter-on-quarter Heating, refrigeration and air conditioning mechanics [72402] 435 $37.95 -305 -41.2% Roofers and shinglers [73110] 260 $31.55 -185 -41.6% Database analysts and data administrators [21223] 225 $34.30 -175 -43.8% Web developers and programmers [21234] 215 $35.50 -105 -32.8% Underground production and development miners [83100] 125 $33.75 -110 -46.8% Information systems testing technicians [22222] 90 $34.80 -40 -30.8% Economists, economic policy researchers and analysts [41401] 85 $42.65 -95 -52.8% Securities agents, investment dealers and brokers [11103] 80 $36.45 -115 -59.0% Aerospace engineers [21390] 25 $41.50 -60 -70.6% Librarians [51100] 15 $35.75 -10 -40.0% Top 10 Highest Paying Jobs In Ontario With Declining Job Vacancies Top 10 Highest Paying Jobs In Ontario That Are In-Demand Overall 20 highest paying jobs in Ontario These are the overall top 20 highest paying jobs in Ontario, irrespective of their number of job openings or level of role (both management and non-management roles). Occupation Average offered hourly wage Q1 2024 Job Vacancies Net increase in job vacancies quarter-on-quarter Percentage Increase in vacancies quarter-on-quarter Senior managers – financial, communications and other business services [00012] $83.55 300 55 22.4% Government managers – economic analysis, policy development and program administration [40011] $70.10 50 25 100.0% Senior government managers and officials [00011] $69.00 35 10 40.0% Computer and information systems managers [20012] $63.00 665 -155 -18.9% Engineering managers [20010] $62.55 300 90 42.9% Fire chiefs and senior firefighting officers [40041] $61.35 15 5 50.0% Veterinarians [31103] $61.10 225 -75 -25.0% Insurance, real estate and financial brokerage managers [10020] $60.15 500 255 104.1% Managers in natural resources production and fishing [80010] $58.95 30 0 0.0% Architecture and science managers [20011] $58.20 260 95 57.6% School principals and administrators of elementary and secondary education [40021] $57.75 50 20 66.7% Government managers – health and social policy development and program administration [40010] $56.40 25 -5 -16.7% Nurse practitioners [31302] $55.60 385 -10 -2.5% Mathematicians, statisticians and actuaries [21210] $53.45 140 25 21.7% Other administrative services managers [10019] $52.40 385 70 22.2% Managers in health care [30010] $51.90 505 15 3.1% Software engineers and designers [21231] $51.70 1,680 375 28.7% Lawyers and Quebec notaries [41101] $51.50 750 225 42.9% Purchasing managers [10012] $51.40 205 -15 -6.8% Human resources managers [10011] $51.40 475 15 3.3% Overall 20 highest paying jobs in Ontario 20 Occupations With Highest Job Vacancies These are the occupations that had the highest job vacancies in the first quarter of 2024. Occupation Q1 2024 Job Vacancies Average offered hourly wage Percentage Increase in vacancies quarter-on-quarter Registered nurses and registered psychiatric nurses [31301] 10,775 $37.40 9.1% Licensed practical nurses [32101] 5,495 $30.70 1.2% Professional occupations in advertising, marketing and public relations [11202] 1,985 $31.95 -17.3% Construction millwrights and industrial mechanics [72400] 1,730 $34.80 18.5% Software engineers and designers [21231] 1,680 $51.70 28.7% Information systems specialists [21222] 1,555 $45.20 -0.6% Financial auditors and accountants [11100] 1,490 $34.60 -16.3% Technical sales specialists, wholesale trade [62100] 1,335 $33.55 -23.3% Software developers and programmers [21232] 1,280 $47.75 -13.8% Electricians (except industrial and power system) [72200] 1,235 $37.95 13.8% Financial managers [10010] 1,110 $50.40 -15.3% Therapists in counselling and related specialized therapies [41301] 1,080 $30.35 -6.9% Financial and investment analysts [11101] 1,060 $38.20 8.7% Drafting technologists and technicians [22212] 980 $31.00 184.1% Professional occupations in business management consulting [11201] 970 $40.25 -26.5% Civil engineers [21300] 965 $47.05 -7.2% Advertising, marketing and public relations managers [10022] 900 $50.95 -9.5% Human resources professionals [11200] 890 $37.85 -3.8% Corporate sales managers [60010] 765 $49.45 7.7% Lawyers and Quebec notaries [41101] 750 $51.50 42.9% Top 20 Occupations in Ontario With Highest Job Vacancies What are the top 10 occupations in Ontario with the highest job vacancies? Registered nurses and registered psychiatric nurses [31301] Licensed practical nurses [32101] Professional occupations in advertising, marketing and public relations [11202] Construction millwrights and industrial mechanics [72400] Software engineers and designers [21231] Information systems specialists [21222] Financial auditors and accountants [11100] Technical sales specialists – wholesale trade [62100] Software developers and programmers [21232] What is the unemployment rate in Ontario? 6.7% was the unemployment rate in Ontario in the month of May as compared to national average of 6.2%. What is the minimum wage in Ontario? $16.55 per hour is the minimum wage in Ontario, which will increase to $17.20 per hour on October 1, 2024.](https://i0.wp.com/graduatejob.com.ng/wp-content/uploads/2024/09/In-Demand-Jobs-In-Calgary-That-Pay-Over-40-Per-Hour.jpg?resize=145%2C100&ssl=1)
