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Customer Success Associate at Mkobo Microfinance Bank

  • Full Time
  • Lagos

Website Mkobo Microfinance Bank

Customer Success Associate at Mkobo Microfinance Bank, Qualified candidates should Apply. Click for more Customer Service Jobs 

 

 

Mkobo is a young and dynamic CBN licensed Fintech Company with a vision to promote financial inclusion in Nigeria by leveraging technology. We are currently recruiting dynamic, creative, flexible and experienced team members with a passion for everything technology and a commitment to add their quota to the success of our vision.

 

We are recruiting to fill the position below:

Job Title: Customer Success Associate

Location: Lagos
Employment Type: Full-time

 

 

Customer Success Associate at Mkobo Microfinance Bank

 

 

Job Role
  • As the Customer Success Associate, you are the first contact for our members/customers.
  • You are saddled with the responsibility of ensuring that our customers receive prompt and professional support experiences anytime they contact Mkobo.
  • This will include taking ownership of issues and liaising with other teams to troubleshoot and help resolve them.
Responsibilities
  • Provide seamless customer experience to our customers
  • Engage and build customer loyalty by going the extra mile to ensure our customers achieve their goals with our products.
  • Respond to customers’ requests via email, phone and other digital channels
  • Interface with internal stakeholders to ensure effective resolution process for customers/stakeholders
  • Maintain knowledge of all our products, services, and customer service policies
  • Ensure all customer interactions are documented on the helpdesk management tool
  • Explain simply and clearly in response to customer questions and ensure it understood by the Customer
  • Recommend new services/solutions and/or make suggestions for improvements by identifying relevant features and benefits
  • Provide support and training to new customers during the onboarding process
  • Interface with other teams in order to help resolve customer issues in a timely manner
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.
Qualifications
  • Minimum of a Bachelor’s Degree from a recognised institution.
  • At least 1 year of work experience.
  • Previous customer service experience is a plus
  • Good command of written and verbal English
  • A friendly and welcoming manner with clients and other members of the customer service team
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with any (CRM) system
  • Ability to understand and explain complex concepts in a clear, simple manner to customers
  • Excellent organisational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise
  • Passion for delivering amazing customer experience
  • Good time management skills and ability to work under pressure.

 

Salary

  • N85,000 monthly.

 

Application Closing Date
30th March, 2022.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit a.peoplehum.com.

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