Debt Collection and Customer Relationship Officer at Mwanga Limited

  • Full Time
  • Lagos

Website Mwanga Limited

Debt Collection and Customer Relationship Officer at Mwanga Limited, Interested candidates should apply for this job. Click for more Customer Service Jobs


Job Title: Debt Collection and Customer Relationship Officer

Location: Lagos
Employment Type: Full-time


Debt Collection and Customer Relationship Officer at Mwanga Limited


Job Description

  • Manages recovery of overdue loan
  • Contacting customers daily/weekly and informing them of their overdue loans.
  • Following up with customers daily/weekly on a previous payment redemption date
  • Advising customers on the best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product
  • Responding to customer queries and escalating accordingly
  • Maintaining accurate, up-to-date customer account information
  • Reporting accurate customers to feedback daily/weekly.


  • Minimum of an OND / HND / B.Sc qualification.
  • 0 – 3 years of work experience.
  • Previous experience in tele-collections or Customer Service will be an added advantage
  • Strong Written, Communication and Negotiation Skills.
  • Strong command of English Language and at least, one other local or international language
  • Agile, Teachable and willing to learn
  • Ability to collaborate with a team in a fast-paced environment.
  • Attention to detail and strong Listening skills
  • Persuasive, sales/marketing and analytical skills will be an added advantage.


  • Base Pay
  • Variable Pay &Incentives that can earn you over NGN100,000 monthly
  • HMO &Pension
  • Other Benefits.

Application Closing Date
31st March, 2022.


Method of Application
Interested and qualified candidate should send their CV to: careers@mwanga.ng using Job Title as the subject of the mail.

To apply for this job please visit mwanga.ng .

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