Website IBIC Holdings
IBIC Investment Holdings is a leading Pan-African investment company with major interests in real estate, digital currencies, agriculture, and hospitality. Our approach is to take up active roles in every company we invest in, with a mindset of providing leadership that fosters value and growth. The ultimate goal is to deliver superior value to our chosen markets.
Front Desk Executive at IBIC Holdings, Qualified candidates should see the job details and Apply. Click for more Jobs
We are recruiting to fill the position below:
Job Title: Front Desk Executive
Location: Lekki, Lagos
Employment Type: Full-time
Front Desk Executive at IBIC Holdings
- The Front Desk Executive would be responsible for ensuring a positive and efficient experience for clients, visitors, and employees at the organization’s front desk or reception area.
- He/she is the face of the company, responsible for creating a welcoming and professional first impression.
- Attend to walk in clients and online inquiries.
- Monitor workplace safety and security.
- Direct complaints to the right personnel.
- Implement guest service standards that ensure consistency across all properties.
- Coach and encourage new team members to deliver exceptional service and hospitality.
- Monitor guest feedback and respond to guest concerns in a timely and professional manner.
- Ensure that all guest requests are handled promptly and efficiently.
- Work closely with other departments to ensure a seamless guest experience.
- Identify opportunities for improvement and implement solutions that enhance the guest experience.
- Develop and maintain strong relationships with guests to encourage repeat business.
- Manage guest data and use it to personalize the guest experience.
- Have knowledge and experience with OTA systems and property management systems.
- Manage OTA channels to ensure optimal occupancy and revenue management.
- Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies.
Key Performance Indicators
- Check-in and Check-out Efficiency: Ensure efficient and timely check-in and check-out processes for guests.
- Reservation Management: Maintain accurate reservations and achieve target occupancy rates.
- Sales Enquiry Conversion: Ensure efficient conversion of inquiries into sales.
- Customer Satisfaction: Collect and monitor guest feedback ratings and reviews.
- Response Time: Respond promptly to guest inquiries via phone, email, and in person.
- Revenue Management: Upsell services and achieve upselling targets.
- Occupancy Rate: Monitor and maintain high occupancy rates.
- Conflict Resolution: Effectively handle and resolve guest complaints.
- Cash Handling: Maintain accuracy in cash transactions and petty cash management.
- Adherence to Policies: Ensure compliance with all company policies and procedures.
- Guest Retention: Foster guest loyalty and encourage repeat visits.
- Training and Development: Participate in ongoing training and skill enhancement programs.
- Efficient Documentation
- Effective Shift Handover
- Team Collaboration: Collaborate effectively with colleagues to ensure a seamless guest experience.
- Emergency Response: Handle emergency situations calmly and follow safety protocols.
- Achieving Sales Targets: Meet or exceed sales goals for additional services.
- Feedback Utilization: Utilize guest feedback to make improvements and enhance service quality.
- Attendance and Punctuality: Maintain consistent attendance and punctuality.
- Guest Information Accuracy: Ensure accurate recording of guest information.
- Cost Efficiency: Monitor and reduce operational costs when possible.
- Front Desk Presentation: Maintain a professional appearance and workspace.
- B.Sc or equivalent; additional education or training in customer service, reception, or office administration is a plus.
- Exceptional communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong organizational abilities and the capacity to multitask efficiently.
- Proficiency in using office software and equipment, including telephone systems.
- Attention to detail and the ability to maintain composure in high-pressure situations.
- Familiarity with security and access control protocols is desirable.
Application Closing Date
15th November, 2023.
How to Apply
Interested and qualified candidates should send their Resume to: firstname.lastname@example.org using the Job Title as the subject of the mail.
To apply for this job email your details to email@example.com