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GiveDirectly (GD) Job Recruitment

Website GiveDirectly (GD)

GiveDirectly (GD) aims to reshape international giving - and millions of lives - by allowing donors to provide capital grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of which is allocated to evidence-free interventions. GiveDirectly wants to change that, establishing a benchmark, and in the process accelerate the end of extreme poverty. GiveDirectly has raised over $400M in revenue (>$150M in 2020 alone), while being recognized as one of the most innovative non-profit companies by Fast Company. The growing movement toward cash transfers and GD’s role in that movement have also been featured in This American Life, Foreign Affairs, The Economist, and Business Insider.

GiveDirectly (GD) Job Recruitment, Qualified candidates should Apply. Click for more Jobs

 

We are recruiting to fill the position below:

 

GiveDirectly (GD) Job Recruitment

 

 

Job Title: Associate Field Manager, Nigeria

Location: Kogi
Level: Associate Manager

Job Description

  • The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.
  • The AFM will manage the Field Officers (FOs) for the Flood Anticipatory Project in Kogi State. The AFM will own day-to-day management of their team, including: daily work planning and team management; tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement.
  • The AFM will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges.
  • The role will be rewarded for exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.

Responsibilities
What you’ll do:
Field management:

  • Coordinate intermittently with field officers to align plans for the week and solve identified field challenges.
  • Coordinate team approach for village surveys to maximize efficiency and productivity.
  • Track FO productivity and quality of service, including reviewing operational reports each week; discussing team and individual performance with FOs weekly; being responsible for course correction if metrics are slipping
  • Keep senior management informed of key risks to work around (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
  • Meet with Program Manager at least once per week to discuss any adjustments to work plans / other subsequent sprints for the week

Data collection and process improvement:

  • Collect surveys 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement
  • Vet new versions of surveys, including impact on field-staff productivity, and recommend survey improvements as necessary (e.g., potential process gaps)
  • Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the Program Manager/Humanitarian Managers

Quality control:

  • Monitor and ensure quality control when the field staff conduct surveys
  • Periodically check and review FO data collection in the field and coach staff to correct any issues observed
  • Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

Field Officer management and development:

  • Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g., ambiguity around potential impostor)
  • Exercise judgment and escalate recurring issues or questions to the Program Manager
  • Coach FOs who are underperforming and provide disciplinary measures when necessary
  • Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
  • Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
  • Conduct monthly performance check-ins with direct reports and annual performance reviews

Administration:

  • Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
  • Ensure timecards are accurately and timely submitted
  • Process leave requests so as not to conflict with work planning and operations
  • Resolve miscellaneous equipment requests
  • Participate in a weekly field management forum to solve problems and collaborate on work planning

Other:

  • Conduct interviews for new FOs (after initial screen from Manager). Recommend potential hires to Program Manager for final approval
  • Provide initial training to newly hired FOs and ongoing professional development to staff
  • Participate in meetings with district, sector and cell officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
  • Assist Program Manager with communicating and executing new projects / pilots / technologies (e.g., software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
  • Assist with response to “crisis” events (e.g., refusal spikes, government shut-down, coordinated fraud, etc.)
  • Promote effective team culture by encouraging recognition of positive achievements, planning team events and other team-building initiatives

Requirements
What you’ll bring:

  • Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve
  • Bachelor’s Degree in a relevant professional field
  • Must be fluent in at least 1 of the local languages spoken in Kogi State (Igala, Igbira). Hausa & Pidgin English will be an added advantage.
  • At least 4 years of Previous experience in a management position desirable (NGOs, banking, ICT, government). Previous working experience in humanitarian response or poverty reduction is a plus.
  • Working proficiency in English with excellent communication skills
  • Exceptional leadership ability with demonstrated success in motivating and developing junior staff
  • Exceptional ability to solve complex operational challenges in the field
  • Positive attitude, strong work ethic, and team-player mentality
  • Strong interest in being the engine of the day-to-day field work
  • Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
  • Strong relationship building skills and the ability to represent the organization effectively to external parties
  • Analytical and technical skills, including intermediate proficiency with Microsoft Excel.

Compensation

  • At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.

Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

  • A positive and supportive team with opportunities for advancement
  • A demonstrated commitment to helping all staff develop and grow
  • A robust health benefits plan (exact details will vary by country)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Field Officer, Nigeria (Consultant)

Location: Nigeria
Level: Field
Reports to: Associate Field Manager

Job Description

  • The Field Officer is the primary contact between GiveDirectly and the recipients. His/her role will be central to the success of the organization’s field operations.
  • They are the face and reputation of the organization in the community and manage the relationship with recipients and leaders in the community.
  • The Field Officers work full-time in the field and report to an Associate Field Manager. This role does not manage any other staff.
  • The Field Officer will carry out and support a variety of activities, depending on his/her team assignment and GiveDirectly’s needs on any given day, including executing recipient surveys and associated processes to deliver GiveDirectly’s unique cash transfer model.
  • Part of the Field Officer’s responsibility includes supporting the Associate Field Manager in day-to-day field operations, including work planning, field risk assessment, community mobilization, and sensitization, and recipient protection.
  • GiveDirectly holds highly the value of keeping recipients as the priority of our work and always ensuring recipients are satisfied with how the organization relates with them. The Field Officer ensures eligible recipients are safeguarded, their rights are protected, their choices are respected and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.
  • The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model. This is a 6-month contract position to start, with the opportunity to extend depending on funding availability and performance.
  • We welcome and strongly encourage applications from candidates who have experience working in the communities that GiveDirectly will serve.

Responsibilities
What you’ll do:
Community Engagement:

  • Be a representative of GiveDirectly within the community by meeting with community members, explaining the program, helping to enroll recipients, and solving any issues or concerns that may arise
  • Conduct community entry meetings in target communities; identify any risks or operational challenges ahead of enrollment

Help with Enrollment:

  • Explain GiveDirectly program to eligible households
  • Verify location of eligible households by using phones or tablets to conduct surveys
  • Educate households on how to enroll via USSD and set up mobile money accounts

All Other:

  • Ensure we are achieving a high fidelity program by adequately interfacing with recipients and ensuring the pilot is on track
  • Support the Assistant Field Manager with daily activities and management of any operational challenges

Requirements
What you’ll bring:

  • Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve
  • Must be fluent in speaking Igala Language – a language test will be administered
  • Minimum of a Diploma or Degree in relevant field
  • Previous working experience in the field with vulnerable communities (1-2 years minimum). Experience as a field enumerator or field officer preferred.
  • Empathy, honesty, and the highest standards of integrity
  • Technological literacy – ability to use a smartphone, tablet, or computer to accurately record recipient details in survey forms.
  • Strong interest in advancing the distinctive values and mission of GiveDirectly
  • Excellent communication skills
  • Patience and good judgment in resolving recipient problems

Compensation

  • At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.

Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

  • A positive and supportive team with opportunities for advancement
  • A demonstrated commitment to helping all staff develop and grow
  • A robust health benefits plan (exact details will vary by country)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Call Centre Agent, Nigeria (Consultant)

Location: Nigeria
Level: Officer
Reports to: Call Centre Manager

Job Description

  • The Call Center Agent will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and a positive experience to recipients.
  • Call Center staff are responsible for managing GiveDirectly’s contact hotline and for monitoring our recipients after they have received transfers to ensure safe receipt and resolve any resultant challenges.
  • The Call Center Agent will be responsible for ensuring high quality customer service and effective implementation of follow up processes.
  • The Call Center Agent will carry out and support a variety of activities, including answering recipient calls and following up on any reported issues to deliver GiveDirectly’s cash transfer project.
  • Part of the Agent’s responsibility includes supporting the Associate Field Manager in day-to-day call center operations, including work planning, risk assessment and recipient protection.
  • GiveDirectly holds highly the value of keeping recipients as the priority of our work and always ensuring recipients are satisfied with how the organization relates with them. The Call Center Agent ensures eligible recipients are safeguarded, their rights are protected and that GiveDirectly is accountable to the populations it serves.
  • The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.
  • This is a 5-month contract position to start, with the opportunity to extend depending on funding availability and performance.
  • The role will reward exceptional communication skills, attention to detail, and organizational skills.

What You’ll Do
Manage call-center workflow:

  • Ensure resolution of problems raised by recipients
  • Maintain high quality customer experience in responding to calls
  • Be a representative of GiveDirectly with recipients by solving any issues or concerns that may arise

Support GiveDirectly’s fraud and safeguarding processes:

  • Ensure close coordination with the Recipient Safeguarding and Advocacy team to refer any safeguarding or fraud cases
  • Coordinate with field teams to ensure timely follow up and investigation

Requirements
What you’ll bring:

  • Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve
  • Must speak Igala and English. Speaking and understanding of Hausa & Yoruba is an added advantage
  • Minimum of a Diploma or Degree in relevant field
  • Previous working experience in the field with vulnerable communities (1-2 years minimum)
  • Empathy, honesty, and the highest standards of integrity
  • Technological literacy – ability to use a laptop and relevant software to accurately record call details
  • Strong interest in advancing the distinctive values and mission of GiveDirectly
  • Fluency in local languages and excellent communication skills
  • Patience and good judgment in resolving recipient problems

Compensation

  • At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.

Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

  • A positive and supportive team with opportunities for advancement
  • A demonstrated commitment to helping all staff develop and grow
  • A robust health benefits plan (exact details will vary by country)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

About the Hiring Process
The hiring process follows the same general outline for all open roles:

  • First interview (30 mins)
  • Take home skills assignment (~2 hours)
  • Second interview (1 hour)*
  • Third interview (1 hour)*
  • Final interview (1 hour)
  • Reference checks (30 mins each)
  • *For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
  • Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
  • Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!

To apply for this job please visit boards.greenhouse.io.

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