Hospital Front Desk Officer at Zendale Consulting

  • Full Time
  • Lagos

Website Zendale Consulting

Zendale Consulting is a reputable company that provides healthcare services to private and public organizations

Hospital Front Desk Officer at Zendale Consulting, Qualified candidates should Apply. Click for more Jobs



We are recruiting to fill the position below:

Job Title: Hospital Front Desk Officer

Location: Yaba, Lagos
Employment Type: Full-time


Hospital Front Desk Officer at Zendale Consulting



Role and Responsibilities

  • Manage incoming calls and follow up with patient regarding their next scheduled appointment
  • Retrieve the patient file Number, get patient details and commence registration accordingly.
  • Prompt response to official mail, calling of dormant clients and patients.
  • Give detailed explanations of services, listen to patients concerns and handle complaints and information and escalate to necessary departments for adequate correction and follow-up
  • Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
  • Ensuring all receivables are remitted to the account department
  • Ensure effective coordination of OPD activities
  • Liaise with HMO’s and other retainership for patient eligibility and approval
  • Attend patients’ enquiries, complain, questions and proffer/render appropriate support and provide
  • Coordinate with HMOs and other retainers to verify patient eligibility. Check patients’ ID to confirm active HMO coverage. Obtain an authorization code before commencing secondary treatments or admission solutions.
  • Ensure daily sales are reconciled with the EMR for proper accounting system
  • Account reconciliation on payment received and expenses incurred in the daily running.
  • Updating Client Information and other database as required
  • Relationship management of all prospective clients and patients
  • Ensure regular updates of Admission bill and payment settlement before discharge
  • Follow up with debtors and ensure prompt payment
  • Ensuring client and patient fill the feedback form accordingly
  • Any other assignment from higher authority


  • Interested candidates should possess a Degree
  • 2-3 years work experience in Health sector as a Client Service

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward CV to: hr@zendaleholdco.com using the Job Title as the subject of the email.

To apply for this job email your details to hr@zendaleholdco.com

About the author

Nnamdi Nwachukwu

An amazing writer with over 3 years of experience working in the Marketing, Education, and Sports firms.

I will write you outstanding SEO optimized content for your blog or website