Graduate IT Helpdesk Officer at Ikeja Electricity Distribution Company (IKEDC)

Graduate IT Helpdesk Officer at Ikeja Electricity Distribution Company, Qualified candidates should Apply. Click for more Jobs at IKEDC

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: IT Helpdesk Officer

Location: Lagos
Employment Type: Full time
Reporting To: Desktop Support Analyst

Role Purpose

• Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support

Responsibilities

• Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
• Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
• Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
• Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
• Assists in the planning, coordination and implementation of projects.
• Assists in training of basic systems for new and current users when necessary.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Other duties and responsibilities as assigned.

Minimum Qualifications

• First Degree in Information Technology or Computer Science or any other related field
• At least 1 year experience in management/Implementation of IT applications and providing end-user support

Technical Competencies:

• Computing and User Support
• Hardware Configuration
• Application Support and Maintenance

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus