Job Openings at Tek Experts

  • Full Time
  • Nigeria

Website Tek Experts

Tek Experts is a leading global provider of technical support services. We turn cases into experiences for deeper customer connection to drive loyalty, renewals, and growth.

Job Openings at Tek Experts, Interested and qualified persons should see job details and Apply. Click for more Jobs at Tek Experts

 

We are recruiting to fill the position below:

 

Job Openings at Tek Experts

Job Title: Subject Matter Expert – ERP

Requisition ID: 6662
Location: Victoria Island, Lagos (Fully Onsite)
Category: Technical Support

Job Description
  • We’re in search of a highly knowledgeable Subject Matter Expert to join us in a senior technical role.
  • You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement. In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your team members to solve complex issues.
  • You should expect to be highly involved in coaching, mentoring, and training your team to increase their technical knowledge, and to take the lead on cases with high business impact.
  • We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
  • We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team,are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
Responsibilities
  • The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation.
  • First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.
  • To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
  • In this role, you will receive ongoing product and support process training from Microsoft and compliance/soft skills training from Tek Experts.

This role will:

  • Serve as the primary point of escalation in cases with severe business impact (i.e., revenue or financial) for large or demanding customer accounts.
  • Solve technical problems for multiple topics and processes, developing new methodologies for resolution as needed.
  • Deliver an excellent customer experience through timely and accurate case resolutions.
  • Identify challenges and knowledge gaps on the team, collaborating with stakeholders and colleagues to address issues.
  • Work with client representatives to understand, document, and implement tools and processes for the team.
  • Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
  • Develop and deliver training material to ensure continuous improvement of the team’s technical knowledge and customer satisfaction among internal and external stakeholders.
  • Participate in the hiring process by verifying candidate’s technical knowledge and experience.
Qualifications

Dynamics is a good fit for you if:

  • You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
  • You’re creative, adaptable and have strong problem-solving skills.
  • You’re customer-obsessed, take the initiative and exceed expectations.
  • You’re a fast learner interested in understanding our products.
  • You’re proficient in both written and spoken English.

In this role:

  • At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services are required.
  • Proficiency in both written and spoken English is required.
  • Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role is required.
  • Proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite is required.
  • Advanced proficiency with customer hardware, software, operating systems, programming languages, and cloud-based technologies.
  • Customer obsession, initiative, and the drive to exceed expectations are required.
  • Creativity, adaptability, and strong problem-solving skills are required.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Technical Lead – M365

Requisition ID: 8651
Location: Victoria Island, Lagos (Fully Onsite)
Category: Technical Support

Job Description
  • We’re in search of an experienced Technical Lead to join our technical team in a vital capacity as first point of escalation when technical knowledge requirements surpass initial levels of support.
  • You will deal with cases for highly demanding customers, mentor your team members, and ensure the team’s technical acumen is consistently improving.
  • We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast.
  • If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
Responsibilities
  • The M365 team supports online and cloud applications for premier M365 customers. Our Fairfax group requires U.S. citizenship and a background check/clearance.
  • As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution.
  • Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft. However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.

This role will:

  • Serve as primary point of escalation to own and resolve complex technical cases.
  • Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed.
  • Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues.
  • Oversee the quality of the team’s deliverables and execute quality improvement plans as needed.
  • Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity.
  • Maintain the testing environment and the team’s adoption and usage of tools.
  • Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior.
Qualifications

In this role:

  • 3 – 5 years of experience in technical support, software support, IT operations, or infrastructure services support required.
  • Proficiency in both written and spoken English required.
  • Experience in cloud-based technology support preferred.
  • Higher-level education in a technology discipline and/or relevant technical certifications preferred.
  • Advanced knowledge of technology-based environments & solutions required.
  • Advanced certification in MS Azure, MCSE, CCNP, Linux, and/or other certification in one of the core technologies preferred.
  • Comfort solving complex technical issues and the ability to work independently but know when to ask for help required.
  • Customer-obsession, initiative, and a drive exceed expectations required.

M365 is a good fit for you if:

  • You have experience with technical support, Microsoft Exchange, Outlook, Teams, online/cloud tools, hybrid environments, or mobile operating systems.
  • You love technology, understand it and are adept at using it.
  • You’re able to adapt quickly as situations change.
  • You’re empathetic and advocate for our customers.
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You’re proficient in both written and oral English.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Application Closing Date
Not Specified.

To apply for this job please visit graduatejob.com.ng.

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