Website Jewels Leading Lights Academy
Jewels Leading Lights Academy - We are a 21st-century school with 3 located in Abuja, we are Christ-centered and inclusive. We have been on a high expansion mode for the past 5 years and wish to include wonderful talents into our team. If you are passionate about education please reach us.
Community Engagement / Online Customer Service Officer at Jewels Leading Lights Academy, Qualified candidates should Apply. Click for more jobs.
We are recruiting to fill the position below:
Job Title: Community Engagement / Online Customer Service Officer
Location: Gwarimpa, Abuja (FCT)
Employment Type: Contract
Community Engagement / Online Customer Service Officer at Jewels Leading Lights Academy
- Social media (social media customer service representative), you will interact and work with customers to answer questions, Sell products across channelsand resolve any potential issues.
- You will be the first point of contact for customers online.
- Carry out & send report of weekly analytics using the tools provided in the platform
- Respond to Facebook, twitter, and instagram chats in a timely and friendly manner
- Evaluate trends/ problems via the social media platforms and provide proper perspective/solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services
- Research needed information using available resources
- Route escalations to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Manage & update customer databases
- Boost customer loyalty by offering a proper experience over the phone
- Interested candidates should possess an OND qualification with 1 year work work experience.
- Age- under 27
- Female prefered
Application Closing Date
28th February, 2024.
How to Apply
Interested and qualified candidates should send their Applications to: email@example.com using “Community Engagement / Online Customer Service Officer” as the subject of the email.
To apply for this job email your details to firstname.lastname@example.org