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Community Engagement / Online Customer Service Officer at Jewels Leading Lights Academy

Website Jewels Leading Lights Academy

Jewels Leading Lights Academy - We are a 21st-century school with 3 located in Abuja, we are Christ-centered and inclusive. We have been on a high expansion mode for the past 5 years and wish to include wonderful talents into our team. If you are passionate about education please reach us.

Community Engagement / Online Customer Service Officer at Jewels Leading Lights Academy, Qualified candidates should Apply. Click for more jobs.

 

We are recruiting to fill the position below:

Job Title: Community Engagement / Online Customer Service Officer

Location: Gwarimpa, Abuja (FCT)
Employment Type: Contract

 

 

Community Engagement / Online Customer Service Officer at Jewels Leading Lights Academy

 

 

Job Summary

  • Social media (social media customer service representative), you will interact and work with customers to answer questions, Sell products across channelsand resolve any potential issues.
  • You will be the first point of contact for customers online.

Responsibilities

  • Carry out & send report of weekly analytics using the tools provided in the platform
  • Respond to Facebook, twitter, and instagram chats in a timely and friendly manner
  • Evaluate trends/ problems via the social media platforms and provide proper perspective/solutions to them
  • Respond to the needs of customers and provide personalized service
  • Provide information on the company’s products or services
  • Research needed information using available resources
  • Route escalations to other team members whenever needed
  • Make relevant notes from customer interactions
  • Identify any issues that customers might be struggling with
  • Report on customer feedback
  • Manage & update customer databases
  • Boost customer loyalty by offering a proper experience over the phone

Requirements

  • Interested candidates should possess an OND qualification with 1 year work work experience.
  • Age- under 27
  • Female prefered

Salary
N85,000 monthly.

Application Closing Date
28th February, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: bservice.jlla@gmail.com using “Community Engagement / Online Customer Service Officer” as the subject of the email.

To apply for this job email your details to bservice.jlla@gmail.com

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