Operation Manager (Hospitality) at Nicole Sinclair

Website Nicole Sinclair

Operation Manager (Hospitality) at Nicole Sinclair, Qualified candidates should see details. Click for more Jobs at Nicole Sinclair

Job Title: Operation Manager (Hospitality)

Location: Lekki, Lagos
Employment Type: Full-time


Operation Manager (Hospitality) at Nicole Sinclair


  • Responsible for supervising the activities of all the departments and sets clear objectives.
  • Plans activities and allocate responsibilities to achieve the most efficient operating model.
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
  • Develop and implement an intuitive and effective marketing strategy to promote the resort services
  • Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc.
  • Deal with maintenance issues, shortages in staff or equipment renovation, etc.
  • Inspects facilities regularly and enforce strict compliance with health and safety standards.
  • Hold regular briefings and meetings with all departmental managers.
  • Oversee the operations functions of the organization, as per the Organizational chart.
  • Ensure full compliance with the resort operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Manage on-going profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Closely monitor the resort business report on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for rooms division, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing the resort revenue through innovative sales practices and yield management programs.
  • Prepare monthly financial reporting for the owners and stakeholders.
  • Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Provide effective leadership to the resort team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Performs other tasks as assigned.



  • Minimum of a B.Sc in Tourism, Business Administration or other related courses.
  • 10-15 years of experience as an Operations Manager or other related managerial positions.
  • Proven experience with a clear track record of managing a resort.
  • Must possess outstanding management skills and extensive hands-on experience.
  • Should possess an apt understanding of hospitality management best practices and relevant laws and guidelines.
  • Should possess an outstanding leadership skill and pays great attention to details.
  • Working knowledge of MS Office; knowledge of resort management software is an advantage.
  • Excellent customer service skills as well as a strong business mindset.
  • Demonstrable aptitude in decision-making and problem-solving.
  • Must be reliable with the ability to multi-task and work well under pressure.
  • Should have a good knowledge of sales and Marketing.
  • Excellent organizational and time management skills.


Application Closing Date
31st March, 2021.


Method of Application
Interested and qualified candidates should:
Click here to apply online


To apply for this job please visit www.nicolesinclair.com.

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