Sales / Customer Service Manager at Catilas Resources Limited

  • Full Time
  • Lagos

Website Catilas Resources Limited

Sales / Customer Service Manager at Catilas Resources Limited, Interested and qualified candidates should see detail and apply. Click for more jobs at Catilas Resources Limited

Job Title: Sales / Customer Service Manager

Location: Lagos
Job Type: Full Time

Catilas Resources Limited – Our client, a full-service interior design and manufacturing company characterized by their uncompromising quality and innovative design solutions, is recruiting to fill the position below:

Sales / Customer Service Manager at Catilas Resources Limited

Description

  • We are looking for experienced Sales /Customer Service Manager to add value to their growth activities by identifying new commercial opportunities, effective customer service management and managing marketing efforts.

Core Working Relationships:

  • Clients and Walk-in customers
  • Technical Team
  • Logistics and Procurement Team
  • Account Team
  • Marketing Team
  • Build and execute sales strategies to achieve the set target with analysis, interpretation and forecasting of general business periodicals
  • Drive excellent customer service delivery to ensure that all customer complaints or related issues are addressed promptly
  • Collaborate with and coordinate diverse teams with the daily preparation of activity reports on the following: Sales closure, number of unconfirmed orders converted to sales, growth of customers’ database, walk-in clients: Prioritized and segmented by order value, number of online enquiries received and attended to, customer complaints received and resolved daily
  • Visit clients’ sites as may be required (before the commencement of the project, during installation and after installation for resolution and sign off). A primary point of contact for clients from design and project execution to attending to client meetings and making a presentation as may be required
  • Identify the capacity development needs of the customer service team and work with Human Resources to provide training
  • Monitor performance of commercial activities using key metrics and prepare reports for management
  • Assist in setting financial targets and budget development and monitoring

Requirements

  • A Degree in Marketing communications, Social sciences, or Business Administration.
  • An MBA will be an added advantage.
  • Minimum of 7 years’ experience in Sales and Customer service.
  • 4 years’ experience in a supervisory role.
  • Minimum of 7 years’ experience in Sales and Customer service
  • 4 years’ experience in a supervisory role.
  • Proven experience as Commercial/Customer Service Manager.
  • Proven experience in sales and marketing and managing relationships with key clients.
  • In-depth understanding of market research methods and analysis.
  • Solid knowledge of performance reporting and financial/budgeting processes.
  • Commercial awareness partnered with a strategic mindset.
  • Able to develop strong value propositions consistent with customer needs.
  • Ability to connect strategic thinking and planning with hands-on tactical execution.
  • Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing and email marketing.
  • Project Management Skills and Proficiency in Microsoft packages.
  • Excellent communication and presentation skills.
  • Excellent organizational and leadership skills.
  • Outstanding communication and interpersonal abilities.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

To apply for this job please visit apply.workable.com.

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