IT Program / Delivery Manager at Tezza Business Solutions Limited

  • Full Time
  • Lagos

Website Tezza Business Solutions Limited

IT Program / Delivery Manager at Tezza Business Solutions Limited, Qualified candidates should Apply. Click for more jobs
We are recruiting to fill the position below:

Job Title: IT Program / Delivery Manager

Location: Abuja
Employment Type: Full-time


IT Program / Delivery Manager at Tezza Business Solutions Limited


Job Description

  • A Program / Delivery manager is in charge of ensuring that services are delivered to the clients of a business in an efficient manner.
  • They are in charge of a number of activities, including project team leadership, quality issues resolution, progress monitoring, tracking KPIs, and managing budgets.
  • A Program/Delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Duties, Responsibilities & Key Performance Indicators

  • Ensure engagement at least 3 times a week with the client’s Project Management office.
  • Track the current capacity strength of the TAAS team and measure them against all Q1 and Q2 activity to determine if to increase the resource capacity.
  • The DM is responsible for driving change request initiatives.
  • Track overall output of the testing team in alignment to the KPIs agreed upon by the client.
  • Work with HR Business Partner to ensure that all resources are at their designated workstation during work hours.
  • Manage change request orders from end to end.
  • Communicate resource needs to Tezza HR.
  • Process optimization.
  • Monitor resource allocation to spot gaps and track output with KPIs.
  • Monitor relationship with the PMO and sensitize them to keep to the outlined Work In-Take Process.
  • Ensure PMO adheres to proper escalation pathway.
  • Monitor resource allocation tool and pipeline.
  • Serve new intakes a testing policy to agree to and sign off.
  • Maintain governance and documentation repository for IPs.
  • Track 90-day game plan gap analysis and optimize reports for daily, weekly and monthly reports.

Stakeholder Communication:

  • Ensure weekly, monthly, quarterly, bi-annual and annual communication to the board and the client’s executives.
  • Prepare and publish bi-weekly report trends to management.
  • Plan, prepare and carry out presentations, seminars and sensitization sessions to drive stakeholder adoption.

Relationship & Human Resource Management:

  • Oversee human resources, including hiring, performance evaluation, training, and mentoring of resources.
  • Fostering deep relationships with horizontal and vertical team (and stakeholders) to promote efficient departmental communication.

Service Management:

  • The Delivery Manager should ensure that he monitors and aligns all operational processes of the domains under him to the clients SLA.
  • He ensures that all processes be reviewed, optimized and standardized by all key stakeholders.
  • Developing a thorough grasp of projects in order to acquire insight into the extent of service delivery.
  • Assuming responsibility for critical incidents, working with relevant stakeholders to resolve issues, and ensuring effective communication among them for post-incident monitoring.
  • Analyzing internal and external procedures, and developing plans for optimizing service delivery Business


  • The Delivery Manager works with the TaaS Manager the drive strategy across the following pillars to enable business transformation.
  • People: partaking in the interview process using domain knowledge of the client and professional requirements of the job to assess potential resources.
  • Process: drive adoption and optimization of all processes for project execution across all domains under him.
  • Platform: Drive automation using various tools after critical research of the clients needs while opening new opportunities for Tezza.


  • The DM should be able to oversee, coordinate and communicate the following reports to the client on a periodic basis.
  • Trend Report
  • Forecasting Report
  • Weekly Report
  • Insight Report
  • Monthly Report
  • Quarterly Report
  • Risk Report
  • Half-year and Annual Report

Academic & Professional Requirements

  • B.Sc / BA in Business Administration, Business Analysis, Project Management, Delivery Management or related field
  • Minimum of 5 years of senior -level leadership, capacity building and management
  • Strong Project and people manager skills with a proven track record
  • Expert level written and verbal communications skills.
  • Exceptional relationship management and networking skills
  • Certification in ITIL 4 is a plus.
  • Impressive and practical understanding of risk management
  • Solid resource planning and problem-solving skills
  • Ability to work, management, assign and allocate resources.
  • Strong stakeholder management and engagement skills.
  • Ability to track tasks to completion.
  • Capacity to train and guide junior team members
  • Ability to manage and prioritize tasks efficiently
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills
  • Knowledge of Software Testing and the technology space end to end is an advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

To apply for this job please visit tezzasolutions.catsone.com.

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