{"id":14256,"date":"2022-02-19T13:51:09","date_gmt":"2022-02-19T13:51:09","guid":{"rendered":"https:\/\/graduatejob.com.ng\/?post_type=job_listing&#038;p=14256"},"modified":"2022-02-19T13:58:04","modified_gmt":"2022-02-19T13:58:04","slug":"new-service-supervisor","status":"publish","type":"job_listing","link":"https:\/\/graduatejob.com.ng\/job\/new-service-supervisor\/","title":{"rendered":"New Service Connection Supervisor at Ikeja Electricity Distribution Company (IKEDC)"},"content":{"rendered":"<div>\n<p>New Service Connection Supervisor at Ikeja Electricity, Qualified candidates for this job should submit applications. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/graduatejob.com.ng\/ikeja-electricity-distribution\/\" target=\"_blank\" rel=\"noopener noreferrer\">Click for more Jobs at IKEDC<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Ikeja Electricity Distribution Company (IKEDC) &#8211; Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electric (IE), Nigeria&#8217;s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC\/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.<\/p>\n<\/div>\n<div>\n<p>We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: New Service Connection Supervisor<\/strong><\/p>\n<p><strong>Location:\u00a0<\/strong>Lagos<br \/>\nEmployment Type: Full-time<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>New Service Connection Supervisor at Ikeja Electricity Distribution Company<\/h3>\n<p>&nbsp;<\/p>\n<div><\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Role Purpose<\/strong><\/p>\n<ul>\n<li>Overall responsibility for daily customer service and other service-related requests.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Role Accountabilities<\/strong><\/p>\n<ul>\n<li>Ensure technical and commercial feasibility checks and customer account number authentication.<\/li>\n<li>Assist customer service lead for final authorization of new service applications acceptance, rejection; estimate requirement for establishing \/ updating landlord agreement.<\/li>\n<li>Comply with Quality Management System \/ Occupational Health &amp; Safety requirements including objectives and applicable regulations relating to assigned jobs<\/li>\n<li>Assist in carrying out any other duties as requested by the Head Department of the company<\/li>\n<li>Daily allocation of new customer service\/load change\/name change\/address change applications to officers and technicians.<\/li>\n<li>Daily control of inward and outward application and customer complaints.<\/li>\n<li>Take final decision on customer application estimate, rejection or approval.<\/li>\n<li>Monitor daily site visits and estimate preparation, including technician\/offer productivities.<\/li>\n<li>Conduct special site visits based on requirements.<\/li>\n<li>Manage customer application status updates and required customer communication.<\/li>\n<li>Ensure customer applications are timely processed.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<ul>\n<li>This role requires a First Degree or its equivalent Diploma qualification<\/li>\n<li>Requires between 3 &#8211; 5 years of relevant work experience with advanced\/ extensive knowledge.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5>Skills and Competencies:<\/h5>\n<p>Technical Competencies:<\/p>\n<ul>\n<li>Customer \/ Client Focus.<\/li>\n<li>Knowledge of NERC regulations<\/li>\n<li>Ability to work under pressure.<\/li>\n<li>Technical Capacity knowledge.<\/li>\n<li>Good Analytical skills.<\/li>\n<li>Commitment to Task.<\/li>\n<\/ul>\n<p>Behavioral Competencies:<\/p>\n<ul>\n<li>Ability to work under pressure and multi-task effectively<\/li>\n<li>Ability to influence others<\/li>\n<li>Communication Proficiency.<\/li>\n<li>Attention to Detail.<\/li>\n<li>Persuasive.<\/li>\n<li>Business Focus.<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Application Closing Date<\/strong><br \/>\n3rd March, 2022.<\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:recruiter@ikejaelectric.com\" target=\"_blank\" rel=\"noopener\">recruiter@ikejaelectric.com<\/a><\/strong>\u00a0using the Job Title as the subject of the mail.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Note:\u00a0<\/strong>Only shortlisted candidates will be contacted.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":8408,"template":"","meta":{"_promoted":"","_job_location":"Lagos","_application":"recruiter@ikejaelectric.com","_company_name":"Ikeja Electricity Distribution 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