Website Norrenberger Financial Group

Front Desk Officer at Norrenberger Financial Group, Qualified persons should Apply. Click for more jobs

Norrenberger is a leading independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory, and Stockbroking services to our discerning clientele.

We are recruiting to fill the position below:

Job Title: Front Desk Officer (Contract)

Location: Abuja (FCT)
Employment Type: Contract
Duration: Minimum of one (1) year

Front Desk Officer at Norrenberger Financial Group

Job Description

As the Front Desk Officer, your primary focus is to manage Front Desk Client services activities. As part of our Client Services team, you will play a significant role in curating and managing walk-in clients’ first experience/impression of the organisation.
We’re looking for a creative thinker with excellent communication and organisational skills to help us elevate our overall client experience.

Responsibilities

Welcome visitors and clients, while channelling client queries to the appropriate department/person.
Provide administrative/secretarial support as and when needed
Receive and Respond to correspondence.
Provide prompt responses to customer inquiries.
Communicating with customers through various channels.
Support the client service team in resolving customer complaints.
Maintain a database of customers and issue KYC forms to walk-in clients where necessary
Keep records of customer interactions, transactions, comments, and complaints
Providing feedback on the efficiency of the customer service process.

Requirements

Minimum of a B.Sc in a relevant field
1 – 2 years experience.
Good Interpersonal skills and Customer Service Orientation.
Prior experience as a front desk officer, ideally in a financial services institution
Excellent oratory, time & self-management skills.
Ability to create and manage spaces that are engaging and welcoming.
High interpersonal skills.
Effective Communication and good command of written/spoken English
Outstanding teamwork, communication, and customer service abilities.
Basic Secretarial & Computer Skills.

Salary
N75,000 – N80,000 monthly

Application Closing Date
16th March, 2022.

Method of Application
Interested and qualified candidates should send their Applications / CV: recruitment@norrenberger.com using the Job Title as the subject of the mail.

Note