Latest Customer Service Jobs in Nigeria – 2024

Customer service jobs in Nigeria are very important jobs that need to be maximized. To start a company, the major focus is selling products or rendering services to customers. Therefore, there is a need for a team of customer service representatives.

Today, we are going to be looking at the job title of customer service representative or front desk officer and how they contribute to the growth of an organization. We will also look at how best to apply for this job and get it. It is also imperative to note the job description and see how we can fit into it.

To get a full understanding of what customer service jobs are,. Let’s read through the subheadings below.


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Duties and Responsibilities of a customer service representative

  • They are in charge of resolving complaints from customers via phone, email, mail, or social media, as well as face-to-face meetings.
  • Verification of customers’ account details or product specifications
  • A customer care representative greets, entertains, and also ascertains the problems of their customers.
  • Aside from verifying an account, they can also help in account upgrades or cancellations.
  • Help out with order placement, refunds, or exchanges.
  • Responsible for handling product recalls
  • Dissemination of information to customers on new products or deals
  • They answer questions on terms of sales or services as well as warranty
  • They help in placing an order or cancelling them
  • Handle changes in products
  • Handle changes in renewal and policy
  • Report compilation on customer satisfaction
  • Ensure great customer service is being delivered by working with the customer service manager
  • Persuade the customer to buy or consider any action that might not be favourable to the organization
  • Collect prompt and accurate feedback from clients


Job Description of Customer Service

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels, such as phone, email, and social media, and ensure that all valid customer concerns are dealt with immediately.



Tools for Customer Care Rep

Here is a list of tools customer care representatives use to get their jobs done. Aspirants in this sector should ensure to be familiar with these tools as it will give them an edge when looking for jobs in this area.


A Phone: This might sound funny, but it is an important work tool for this sector. You have to learn how to answer a call. exchange pleasantries with customers. The manner and tone used in conversations should also be looked into.

Help Desk Software: Help desk software such as ticketing software helps a customer services officer execute jobs in a seamless and stress-free manner.

Excel Sheet: This comes in handy and helps to keep tasks on track. Calculations can also be carried out on an Excel sheet.

A CRM Solution: To access important contextual information about a customer, the service rep will require access to CRM software.


Skills of a Customer Service Representative

Among the numerous skills a customer service representative should possess, here are the top ones they need, according to data.

  • Persuasive speaking skills.
  • Adaptability.
  • Adaptability.
  • Clear communication skills.
  • Empathy
  • Ability to use positive language.
  • Self-Control.
  • Emotion Intelligence
  • Patience.
  • Talk Responsible


The 3 Important Qualities of Customer Service

These qualities are what define a good customer service representative. Apart from the skills above, a good customer service representative should have these three important qualities:.

  • Professionalism: Showing professionalism towards work is one quality that can’t be overlooked in this field. a must-have quality.
  • Patience: the ability to be patient enough with a customer, even when they come with complaints that are clearly their fault.
  • People-first attitude: This means the ability to put people first. considering people and serving them.



Customer Service Jobs in Nigeria and How to Apply


That said, let’s look at the latest customer service jobs you can apply for in Nigeria.

Junior Admin / Clerical and Customer Service Manager at Elkins EMTIClick Here to Apply
Know Your Customer (KYC) Agent at Outcess Solutions Nigeria LimitedClick Here to Apply
Customer Service Officer at Nigeria Professionals Hub with TNClick Here to Apply
Customer Care Representative / Social Media Handler at Creamy Crumbles – 2 OpeningsClick Here to Apply
Hospital Front Desk Officer at Zendale ConsultingClick Here to Apply
Customer Service Representative at WorQultureClick Here to Apply
Complaint & Resolution Manager at Fort Knox OutsourcingClick Here to Apply
Receptionist at Jenniez School of African Interior Design (JSAID)Click Here to Apply
Front Desk Officer at Sojourner HotelsClick Here to Apply
Front Desk Assistant at Pelican Rooftop Restaurants and BarsClick Here to Apply
Help Desk Officer at Eko Maintenance LimitedClick Here to Apply
Guest Service Agent at Bolton White Hotels and ApartmentsClick Here to Apply
Customer Service Officer at Prodigy Microfinance BankClick Here to Apply
Customer Service Officer at Fastest Cakes LimitedClick Here to Apply
Relationship Manager at Providus Bank PlcClick Here to Apply
Help Desk Officer at Dangote GroupClick Here to Apply
Client Service Executive at Dmholdings LimitedClick Here to Apply
Real Estate Customer Experience Associate at Cove Real Estate & ConstructionsClick Here to Apply
Customer Success Officer at TermiiClick Here to Apply
Customer Relationship Associate at Husk Power SystemsClick Here to Apply
Customer Service Representatives at Fibrehub Internetworking Services LimitedClick Here to Apply
Front Desk Officer at Alpha Mead GroupClick Here to Apply
Front Desk & Telemarketing Executive at Mikano International LimitedClick Here to Apply
Front Desk Supervisor at Hobark International Limited (HIL)Click Here to Apply
Front Desk / Administrative Officer at Reposebay Human Resources LimitedClick Here to Apply
Front Desk Officer at Manifel Medical CentreClick Here to Apply
Front Desk Officer – Med Spa at UnoCasa NigeriaClick Here to Apply
Front Desk and Admin Officer at Huko Advisory Services LimitedClick Here to Apply
Customer Experience Supervisor at Value Edge Management Service LimitedClick Here to Apply
Customer Care Representative at Uncle Stan’s FoodsClick Here to Apply
Corporate Services Manager at Eye Foundation Hospital GroupClick Here to Apply
Customer Success Officer at Mac CenterClick Here to Apply
Customer Support Officer at Bedrock ResidenciesClick Here to Apply
Customer Support Intern at SunFi Technology Solutions LimitedClick Here to Apply
Front Desk Officer at IEC Villa ResortClick Here to Apply
Officer, Customer Relationship & Sales (Nationwide) at Stanbic IBTC BankClick Here to Apply
Digital Retail Customer Support Specialist at Mopheth Nigeria LimitedClick Here to Apply


To Apply for the Jobs on the table, Candidates should do the following:

  • Click on the Apply Here link to open up the job posting.
  • Read carefully to ascertain your qualification for the job
  • Tailor your resume as well as your cover letter to meet the description
  • Apply by using the method of application. this can either be through mail, a Google Form, or the company’s website
  • Follow Us on Twitter as well as Facebook for more job updates.


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About the author

Nnamdi Nwachukwu

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