Call Center Agent at Pruvia Integrated Limited

Job Title: Call Center Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Job brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• OND wth previous experience in a customer support role
• Track record of over-achieving quota Fluent in speaking English & Yoruba
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Application Closing Date
22nd January, 2021

Method of Application
Interested and qualified candidates should send their CV / Resumes to: careers@pruviaintegrated.com using the job tittle as the subject of your mail