Contact Centre Agent at ConSol Limited

  • Contract
  • Lagos

Website ConSol Limited

Contact Centre Agent at ConSol Limited, Qualified candidates should see the job details and apply. Click for more Front Desk Jobs

 

Job Title: Client Experience Officer

Location: Marina, Lagos
Employment Type: Contract

 

 

Contact Centre Agent at ConSol Limited

 

Job Responsibilities

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support.
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers / callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality.
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls.
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
  • Adherence to call script and call centre policies.
  • Compile reports.

Experience

  • Minimum of 1 – 3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

  • Oshodi / Ilupeju / Mushin
  • Ilasa / Cele / Isolo / Okota / Ajegunle
  • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
  • Yaba / Onipanu / Palmgroove / Fadeyi
  • Surulere
  • Maryland
  • Ojota/Ogudu/Ketu

 

Application Closing Date
Not Specified.

 

How to Apply
Interested and qualified candidates should send their CV in an MS Word format to:¬†apply@consollimited.com¬†using the Job Title as the subject of the email. e.g “Contact Centre Agent – “Hausa”.

 

To apply for this job email your details to apply@consollimited.com

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