Website ConSol Limited
Contact Centre Agent at ConSol Limited, Qualified candidates should see the job details and apply. Click for more Front Desk Jobs
Job Title: Client Experience Officer
Location: Marina, Lagos
Employment Type: Contract
Contact Centre Agent at ConSol Limited
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support.
- Make outbound calls.
- Receive inbound calls
- Ensure that customers / callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality.
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls.
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
- Adherence to call script and call centre policies.
- Compile reports.
- Minimum of 1 – 3 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Only applicants living within the following axis will be considered:
- Oshodi / Ilupeju / Mushin
- Ilasa / Cele / Isolo / Okota / Ajegunle
- Gbagada / Bariga / Somolu / Oworoshoki / Anthony
- Yaba / Onipanu / Palmgroove / Fadeyi
Application Closing Date
How to Apply
Interested and qualified candidates should send their CV in an MS Word format to: email@example.com using the Job Title as the subject of the email. e.g “Contact Centre Agent – “Hausa”.
To apply for this job email your details to firstname.lastname@example.org