Hausa Speaking Contact Centre Agent at ConSol Limited

Hausa Speaking Contact Centre Agent at ConSol Limited, Qualified candidates should see the job details and apply. Click for more Front Desk Jobs

Job Title: Hausa Speaking Contact Centre Agent (Immediate Employment)

Location: Oshodi, Lagos
Employment Type: Contract

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualification and Experience

• Candidates should possess a Bachelor’s Degree / OND / HND / FSLC qualification
• Minimum of 1 – 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

• Oshodi/Ilupeju/Mushin
• Ilasa/Cele/Isolo/Okota/Ajegunle
• Gbagada/Bariga/Somolu/Oworoshoki/Anthony
• Yaba/Onipanu/Palmgroove/Fadeyi
• Surulere
• Maryland
• Ojota/Ogudu/Ketu

Salary
N40,000 monthly

Application Closing Date
5th November, 2021.

Method of Application
Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the mail.

Note: Only qualified and shortlisted candidates will be contacted.