Customer Care Representative at 3D Trance Limited – 7 Openings

Customer Care Representative at 3D Trance Limited, Interested candidates should see the job details. Click for more jobs at 3D Trance Limited

Job Title: Customer Care Representative

Locations: Lagos Abuja (FCT) , Kano, Lagos, Nassarawa, Osun, Oyo, Rivers,
Employment Type: Full-time

Job Description

• Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.
• The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers

Requirements

• OND/HND/BSc (Associate degree in a business-related field preferred)
• Ability to remain professional and courteous with customers at all times
• Must be available to work occasional nights, holidays and weekends
• Excellent verbal and written communication skills
• Comfortable using computers
• Experience working with customer support

Application Closing Date
2nd March, 2021.

Method of Application
Interested and qualified candidates should forward their CV to: infohr3dtrance@gmail.com using the Job Title as the subject of the email.