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Customer Service Intern at Vitalvida

  • Internship
  • Lagos

Website Vitalvida

Vitalvida provides you with an excellent eCommerce experience as our client's satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

Customer Service Intern at Vitalvida, Qualified Candidates should Apply. Click for more Jobs

 

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Yaba, Lagos
Employment Type: Full-time

 

 

Customer Service Intern at Vitalvida

 

 

 

Job Description

  • We are currently seeking enthusiastic and self-motivated individuals to join our team as Customer Service Interns in our Yaba office, Lagos.
  • As a Customer Service Intern, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
  • This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Responsibilities

  • Manage a high volume of incoming and outgoing calls to sell hair care products.
  • Explain product benefits, features, and history to customers.
  • Influence potential customers to make a purchase through prepared sales talks.
  • Deal with and resolve customer complaints in a professional manner.
  • Handle customer orders, provide solutions, and upsell other products within specified time limits.
  • Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
  • Respond to customer inquiries via calls, email, live chat, and social media platforms.
  • Meet daily metrics with speed, accuracy, and a positive attitude.

Requirements

  • Minimum qualification: SSCE.
  • 0 – 1 year relevant work experience.
  • No experience needed; training will be provided.
  • Ability to counter customer objections.
  • Ability to upsell and cross-sell products.
  • Experience with eCommerce customer service is a plus.
  • Independent, self-motivated, and organized.
  • Articulate with the ability to quickly develop rapport with customers over the phone.
  • Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
  • Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Key Skills:

  • Exceptional verbal communication skills.
  • Convincing demeanor.
  • Outstanding organizational skills and attention to detail.
  • Self-starter attitude with a goal-driven approach.
  • Proficiency in using digital communication tools and software.
  • Previous experience in sales or customer service is a plus.

What We Offer

  • Salary: N50,000 Monthly + Commission
  • Comprehensive two-week training program with a stipend for successful completion.
  • Competitive salary plus commission for every closed order.
  • Career advancement opportunities for top performers.
  • Supportive and collaborative working atmosphere.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • If you are ready to elevate your sales career and be part of a dynamic team, please apply
  • The stipend is exclusively for individuals who successfully complete the two-week training program.
  • We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
  • Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don’t miss out on this incredible opportunity to grow with us!

To apply for this job please visit forms.gle.

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