Customer Service Representative at Equisite Consult

  • Full Time
  • Lagos

Website Equisite Consult

Customer Service Representative at Equisite Consult, Interested and qualified candidates should see the job detail and apply. Click for more Front Desk Jobs

 

Job Title: Customer Service Representative

Location: Ogba, Lagos
Employment Type: Full-time

 

 

Customer Service Representative at Equisite Consult

 

Job Summary/Responsibilities

  • Manage large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Take the extra mile to engage customers
  • Ensure customer satisfaction and provide professional customer support.

 

Skills/Education/Requirements

  • Minimum of OND
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Notes: All Applicants must reside in Lagos and be ready for immediate employment.

 

Salary
NGN50,000 – 80,000 / Month.

 

Application Closing Date
5th March, 2021.

 

Method of Application
Interested and qualified candidates should send their Applications to: info@equisite.com.ng using the Job Title as subject of the email.

 

To apply for this job email your details to info@equisite.com.ng

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