Customer Service Representative at Equisite Consult

Customer Service Representative at Equisite Consult, Interested and qualified candidates should see the job detail and apply. Click for more Front Desk Jobs

Job Title: Customer Service Representative

Location: Ogba, Lagos
Employment Type: Full-time

Customer Service Representative at Equisite Consult

Job Summary/Responsibilities

• Manage large amounts of incoming calls
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Take the extra mile to engage customers
• Ensure customer satisfaction and provide professional customer support.

Skills/Education/Requirements

• Minimum of OND
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Notes: All Applicants must reside in Lagos and be ready for immediate employment.

Salary
NGN50,000 – 80,000 / Month.

Application Closing Date
5th March, 2021.

Method of Application
Interested and qualified candidates should send their Applications to: info@equisite.com.ng using the Job Title as subject of the email.