Customer Service Representative at a Multi-Dimensional Company

  • Full Time
  • Oyo

Website Multi-Dimensional Company

Customer Service Representative at a Multi-Dimensional Company, Qualified candidates should see the job details and Apply. Click for more Jobs at Kloverharris

 

A Multi-Dimensional Company located in the ancient city of Ibadan is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

 

 

Customer Service Representative at a Multi-Dimensional Company

Responsibilities

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Candidates should possess a Bachelor’s Degree / OND / NCE qualification.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

 

Salary
N30,000 – N40,000 monthly

 

Application Closing Date
30th July, 2021.

 

How to Apply
Interested and qualified candidates should send their CV to: isonrecruitment.Ibadan@isonxperiences.com using the Job Title as the subject of the mail.

To apply for this job email your details to isonrecruitment.Ibadan@isonxperiences.com

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