Front Desk Officer at R-Jolad Hospital

  • Full Time
  • Lagos

Website R-Jolad Hospital

R-Jolad Plus is a multi-specialised care provider offering a wide range of specialist services using some of the latest technologies to produce the best clinical outcomes for their patients, sister Hospital R-Jolad Hospital Limited, a leading private healthcare provider in Nigeria and West - Africa.

Front Desk Officer at R-Jolad Hospital, Qualified candidates should see the job details and Apply. Click for more Jobs


We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Gbagada, Lagos
Employment Type: Full-time


Front Desk Officer at R-Jolad Hospital



Position Summary

  • The Front Desk Officer is the first point of contact for patients, visitors, and staff at the hospital.
  • This role plays a crucial part in creating a positive first impression, managing administrative tasks, and facilitating smooth patient interactions.

Performance Responsibilities:

  • Greet and assist patients and visitors courteously and professionally.
  • Ensure a welcoming and organized front desk area.
  • Manage appointment bookings, cancellations, and rescheduling.
  • Verify patient information and insurance details to ensure accuracy.
  • Register new patients, update existing patient information, and verify insurance coverage.
  • Provide patients with necessary forms and collect required documentation.
  • Respond to patient inquiries in person, over the phone, and via email, addressing questions and concerns.
  • Assist in coordinating patient referrals and communicating with clinical staff.
  • Assist with billing inquiries and provide patients with billing information.
  • Maintain and organize patient medical records, ensuring confidentiality and compliance with privacy regulations.
  • Provide information about hospital services, policies, and procedures to patients and visitors.
  • Keep up to date with hospital announcements and relay important information to those in the facility.
  • Follow established procedures during emergencies, including notifying appropriate personnel and assisting in the execution of emergency protocols.

Quality Assurance Responsibilities:

  • Ensure a positive and welcoming experience for patients and visitors by providing courteous, professional, and helpful service.
  • Accurately manage and update appointment schedules, minimizing errors and scheduling conflicts.
  • Verify and maintain patient information and insurance details with precision, ensuring data accuracy.
  • Maintain strict patient confidentiality and privacy in all interactions and documentation.
  • Maintain organized and accurate records, including patient medical records and appointment logs, for compliance and quality assurance.
  • Follow established emergency response procedures and communicate critical information to the appropriate personnel during emergencies.

Qualification & Competencies

  • HND / Bachelor’s Degree in Mass Communication, Business Administration, or a related field (preferred).
  • Previous experience in customer service or front desk roles (preferred).
  • Strong communication and interpersonal skills.
  • Proficiency in using office software and computer systems.
  • Excellent organizational and multitasking abilities.
  • Empathy, patience, and a customer-centric approach.
  • Knowledge of medical terminology (preferred).
  • Compliance with patient confidentiality and privacy regulations.
  • Ability to maintain confidentiality and handle sensitive financial information with discretion.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@rjolad.com using the Job Title as the subject of the mail.


To apply for this job email your details to careers@rjolad.com

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