IT Support Associate at TAG Energy

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Supporting the roll-out of new applications.
• Setting up new users accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Conducting electrical safety checks on computer equipment.

Job Requirements

• Must have excellent communication and presentation skills
• Resides around Lekki-Ajah environment.
• Ability to multi-task, prioritize, and manage time effectively
• An ability to stick to strict deadlines.
• An ability to prioritise and delegate.
• A keen eye for detail.
• Problem-solving skill.
• Excellent customer service skills.
• Strong troubleshooting and critical thinking skills.
• Previous working experience in IT support.
• Degree in Computer Science, Management Information Systems (MIS) or related field.
• 2 – 5 years relevant experience.