Website ipNX Nigeria Limited
ipNX Nigeria limited is one of the fastest growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world class services.
Network Engineer at ipNX Nigeria Limited, Qualified candidates should see the job details and Apply. Click for more Government Jobs
We are recruiting to fill the position below:
Job Title: Network Support Engineer
Location: Abuja (FCT)
Employment Type: Full-time
Division: BUSINESS
Function: Technical Support
Department: Enterprise Service Management
Reporting to: Team Lead, Enterprise Service Management
Job Grade: Permanent
Travel Frequency: Seldom
Work Schedule: Shift
Network Engineer at ipNX Nigeria Limited
Purpose
- Provide first-level off-site technical support for all ipNX services, ensuring excellent customer service and satisfaction.
Key Responsibilities
- Incident Management (First Call Resolution)
- Manage service request life-cycle
- Monitor and escalate based on SLAs
- Proactively monitor ipNX network elements
- Ensure timely resolution of customer inquiries and faults
- Follow up on unresolved complaints and open tickets
Key Activities:
- Receive, log, and take ownership of service requests and faults
- Respond to inquiries via email, phone, or web calls
- Coordinate with other teams to resolve customer issues
- Monitor network elements and respond to inbound calls and emails
- Identify and alert supervisor of trends in customer calls
- Follow up on open tickets and provide timely updates to clients
- Prepare technical reports and service level reports
Key Competencies
Educational Qualifications & Functional Skills:
- B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering (2.2/Upper Credit at minimum)
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, and in-depth knowledge of IP Network
- Excellent business communication skills
Work Experience:
- Hands-on experience with IP Routing, MPLS, QOS, VPN
- Knowledge and experience with network security (IPSec Firewalls)
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
To apply for this job please visit bit.ly.
