Website Ukeccy Solutions
Customer Service Officer at Ukeccy Solutions, Suitable candidates should Apply. Click for more Customer Service Jobs
Ukeccy Solutions – Our client is a fashion brand that makes only female workwear and its factory is situated in the Okota area on the mainland.
They are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Mainland, Lagos
Employment Type: Full-time
Customer Service Officer at Ukeccy Solutions
- Generate sales leads
- Manage large amounts of incoming phone calls
- Identify and assunication
- Provide accurate, valid ess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive command complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Ensure all orders are processed and delivered on time to customers
- The weekly and monthly reports must be sent to your supervisor.
- Bachelor’s Degree / HND / OND. B.Sc in Marketing or related field is a plus.
- High school degree.
- Experience: 2 – 4 years
- Proven work experience as a Customer Success Representative or similar role
- Understanding of the QuickBooks, Shopify and google sheets
- Familiarity with consumer behaviour principles
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Must be living in Okotaenvirons or close by.
- Preferably a female.
N50,000 / month.
Application Closing Date
10th April, 2022.
How to Apply
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the mail.
Note: Only qualified candidates will be contacted.
To apply for this job email your details to firstname.lastname@example.org