Customer Service Representatives at a Banking / Financial Services Company

A Banking / Financial Services Company is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Asaba, Delta
Employment Type: Full-time

Customer Service Representatives at a Banking / Financial Services Company

Job Description

• Deal directly with customers by telephone, electronically or face to face.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.
• Perform customer verifications and set up new customer accounts.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resources.
• Prepare and distribute customer activity reports.

Requirements

• Bachelor’s Degree / HND in any relevant field.
• Experience as a client service representative (1-3 years).
• Excellent communication and customer relation skills.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N75,000 – N110,000 monthly

Application Closing Date
30th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: starlitesolutions22@gmail.com using the Job Title and their Place of Residence as the subject of the mail.