Website A Banking / Financial Services Company
Customer Service Representatives at a Banking / Financial Services Company, Qualified candidates should Apply. Click for more Jobs
A Banking / Financial Services Company is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Location: Asaba, Delta
Employment Type: Full-time
Customer Service Representatives at a Banking / Financial Services Company
- Deal directly with customers by telephone, electronically or face to face.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Take the extra mile to engage customers.
- Perform customer verifications and set up new customer accounts.
- Process orders, forms, applications and requests.
- Direct requests and unresolved issues to the designated resources.
- Prepare and distribute customer activity reports.
- Bachelor’s Degree / HND in any relevant field.
- Experience as a client service representative (1-3 years).
- Excellent communication and customer relation skills.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
N75,000 – N110,000 monthly
Application Closing Date
30th March, 2022.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title and their Place of Residence as the subject of the mail.
To apply for this job please visit gmail.com .